Director Store Systems and Innovation
Burlington Stores, Inc. — New Jersey, United States
Platform: Oracle Retail · Type: Full-time
Experience: 9-12 years
Modules: Xstore
Job description
Position Overview
The Director of Store Systems & Innovation leads the strategy, modernization, and execution of enterprise store applications, ensuring alignment with business priorities and long-term goals. This role oversees the enhancement and replacement of retail systems, driving operational efficiency, compliance, and secure, reliable performance across store-facing technologies. It also leads innovation initiatives, partnering with business and IT stakeholders to evaluate emerging technologies, manage budgets, and advance a pipeline of strategic opportunities. Additionally, the Director is responsible for 24/7 operational support governance, vendor management, and serving as a key advisor in IT strategy and planning.
A Day In The Life
Technology Management, Innovation & Production Support
Direct planning and execution of systems development activities for teams; help set the IT agenda
Optimize organizational capability and effectiveness through continual improvement of resources using software release and maintenance techniques to reduce software defects
Supports critical retail/store/business operations with urgency and attention to system performance, availability and quality of data flows with responsibility to help ensure the integrity and confidentiality of sales, personally identifiable information, and other sensitive data
Ensure quality and completeness of solution (application requirements and feature design)
Support Change Management process with business sponsors to prioritize and plan enhancement work
Establish and meet service level agreements; monitor and optimize application performance
Establish proactive problem prevention and risk mitigation strategies
Own the end‑to‑end Store Technology Platform, including POS (Oracle Xstore), associate-facing applications, customer-facing store technologies, and the supporting store device and peripheral ecosystem. Establish platform standards, extension strategies, and upgrade disciplines to ensure scalability, security, and long-term maintainability while minimizing customization risk.
Lead the strategic roadmap for Oracle Xstore, including extension governance, upgrade cadence, performance optimization, and architectural alignment with enterprise platforms. Drive modernization initiatives such as mobile‑enabled store workflows, thin‑store / serverless concepts, and resilient offline-first capabilities to support high‑volume retail operations.
Identify, deploy, and scale practical AI-enabled capabilities within store systems and operations, including intelligent automation, predictive operational alerts, AI-assisted production support, and associate experience augmentation. Ensure AI solutions are applied responsibly, deliver measurable business value, and integrate cleanly into store workflows and 24x7 operations.
Lead a disciplined store technology innovation pipeline—from idea intake and rapid prototyping through controlled pilots and enterprise-scale deployment. Establish clear governance, business sponsorship, success criteria, and transition-to-run models to ensure innovations deliver tangible outcomes and do not compromise operational stability.
Own the reliability, availability, and resilience of store systems operating in a 24x7 retail environment. Champion proactive monitoring, predictive incident management, root‑cause reduction, and graceful degradation strategies. Establish metrics-driven performance management with clear accountability for uptime, recovery, and customer impact.
Organization & Talent Management
Drive standardization, impact and alignment of resource roles and processes across the portfolio
Ensure staffing at appropriate levels and allocations of qualified team resources to support portfolio applications and technologies by priority
Identify and develop leadership talent for succession planning
Conduct ongoing performance and team management activities, holding associates accountable for project deliverables, systems quality and availability, customer support commitments, alignment with objectives, and compliance with company and department policies and expectations
Responsible for budgets, capital and expense plans, and financial forecasts for resources, software, peripherals, services and related assets within the portfolio
Strategy & Business Relationship Management
Operate with a product-oriented mindset, treating store systems as evolving business products rather than projects. Act as a trusted technology advisor to Store Operations, Loss Prevention, Merchandising, and Finance, balancing innovation, risk, and prioritization while driving outcomes aligned to enterprise goals.
Lead business meetings and participate in management steering committees as required
Develop and implement continuous improvement processes across the groups through frequent project reviews and business partner feedback
Ensure application capabilities are meeting business needs and acting as an agent of change to
The Director of Store Systems & Innovation leads the strategy, modernization, and execution of enterprise store applications, ensuring alignment with business priorities and long-term goals. This role oversees the enhancement and replacement of retail systems, driving operational efficiency, compliance, and secure, reliable performance across store-facing technologies. It also leads innovation initiatives, partnering with business and IT stakeholders to evaluate emerging technologies, manage budgets, and advance a pipeline of strategic opportunities. Additionally, the Director is responsible for 24/7 operational support governance, vendor management, and serving as a key advisor in IT strategy and planning.
A Day In The Life
Technology Management, Innovation & Production Support
Direct planning and execution of systems development activities for teams; help set the IT agenda
Optimize organizational capability and effectiveness through continual improvement of resources using software release and maintenance techniques to reduce software defects
Supports critical retail/store/business operations with urgency and attention to system performance, availability and quality of data flows with responsibility to help ensure the integrity and confidentiality of sales, personally identifiable information, and other sensitive data
Ensure quality and completeness of solution (application requirements and feature design)
Support Change Management process with business sponsors to prioritize and plan enhancement work
Establish and meet service level agreements; monitor and optimize application performance
Establish proactive problem prevention and risk mitigation strategies
Own the end‑to‑end Store Technology Platform, including POS (Oracle Xstore), associate-facing applications, customer-facing store technologies, and the supporting store device and peripheral ecosystem. Establish platform standards, extension strategies, and upgrade disciplines to ensure scalability, security, and long-term maintainability while minimizing customization risk.
Lead the strategic roadmap for Oracle Xstore, including extension governance, upgrade cadence, performance optimization, and architectural alignment with enterprise platforms. Drive modernization initiatives such as mobile‑enabled store workflows, thin‑store / serverless concepts, and resilient offline-first capabilities to support high‑volume retail operations.
Identify, deploy, and scale practical AI-enabled capabilities within store systems and operations, including intelligent automation, predictive operational alerts, AI-assisted production support, and associate experience augmentation. Ensure AI solutions are applied responsibly, deliver measurable business value, and integrate cleanly into store workflows and 24x7 operations.
Lead a disciplined store technology innovation pipeline—from idea intake and rapid prototyping through controlled pilots and enterprise-scale deployment. Establish clear governance, business sponsorship, success criteria, and transition-to-run models to ensure innovations deliver tangible outcomes and do not compromise operational stability.
Own the reliability, availability, and resilience of store systems operating in a 24x7 retail environment. Champion proactive monitoring, predictive incident management, root‑cause reduction, and graceful degradation strategies. Establish metrics-driven performance management with clear accountability for uptime, recovery, and customer impact.
Organization & Talent Management
Drive standardization, impact and alignment of resource roles and processes across the portfolio
Ensure staffing at appropriate levels and allocations of qualified team resources to support portfolio applications and technologies by priority
Identify and develop leadership talent for succession planning
Conduct ongoing performance and team management activities, holding associates accountable for project deliverables, systems quality and availability, customer support commitments, alignment with objectives, and compliance with company and department policies and expectations
Responsible for budgets, capital and expense plans, and financial forecasts for resources, software, peripherals, services and related assets within the portfolio
Strategy & Business Relationship Management
Operate with a product-oriented mindset, treating store systems as evolving business products rather than projects. Act as a trusted technology advisor to Store Operations, Loss Prevention, Merchandising, and Finance, balancing innovation, risk, and prioritization while driving outcomes aligned to enterprise goals.
Lead business meetings and participate in management steering committees as required
Develop and implement continuous improvement processes across the groups through frequent project reviews and business partner feedback
Ensure application capabilities are meeting business needs and acting as an agent of change to