ERP Ecosystem Architect
Chanel — London, United Kingdom
Platform: Microsoft Dynamics 365 Retail · Type: Full-time
Experience: 9-12 years
Modules: D365 Commerce, D365 Finance, POS, D365 Supply Chain
Job description
About the Context
The D365 HERO Programme is a multi‑year global transformation delivering a harmonised Microsoft Dynamics 365 Finance & Operations solution across all regions, replacing regional ERPs and enabling a standardised global core model. The programme manages deep integration with the wider ecosystem including POS, WMS, EDI, middleware, retail, and enterprise systems.
The D365 Ecosystem Technical Architect plays a critical role within the Solution Architecture team in ensuring technical integrity and scalability excellence across this landscape.
Your role @ Chanel
As the D365 Ecosystem Architect, you act as the technical solution authority across a complex enterprise environment. You bring solution clarity by driving alignment across various teams with different priorities, ways of working to achieve solution standardisation. You sit at the intersection of business strategy, solution design, and delivery execution, shaping how D365 integrates and evolves globally. You work closely with integration architects, solution architects, developers, engineering/product teams and cross functional teams. This role demands structured thinking, clear communication, and the ability to simplify complexity within a fast‑paced transformation.
The impact you can create at Chanel
1. End‑to‑End Technical Solution Architecture Ownership
Coordinate end‑to‑end architecture across parallel workstreams/programmes—aligning scope boundaries, ownership, dependencies, and sequencing—to prevent divergence/duplicated solutions and avoid solution gaps in end‑to‑end processes.
Create and own the End 2 End multi system technical architecture blueprint for D365 that connects with Power Platform, Azure services, Fabric, key Tier‑1 systems and any regional applications.
Ensure cohesive, scalable, and secure end‑to‑end technical solutions across regions.
Shape and evolve the long‑term architecture roadmap.
2. Technical Leadership & Delivery Oversight
Assess end‑to‑end solution impact of changes and ensure they are reflected in architecture decisions, technical specifications, and delivery plans across teams.
Enforce architectural standards, extensibility models, and event-driven patterns.
Review and approve specifications, customisations, and integrations that impact end to end process flows across multiple systems.
Facilitate cross‑system design alignment with solution owners (POS, WMS, EDI, middleware, data platform, identity/security), ensuring decisions are understood, documented, and governable.
Support environment and build strategy by working closely with the Product Team Technical Manager.
3. Quality Assurance & Development Governance
Ensure development follows Microsoft‑recommended patterns (extensions, event‑driven design) and solution architecture guardrails.
4. Integration & Data Architecture Support
Support integration architects to enforce integration patterns, API design, messaging, and middleware.
Oversee data migration standards and contribute to data governance strategy.
Collaborate with Fabric and data teams on reporting requirements, lineage, quality, and master data.
5. Continuous Improvement & Innovation
Stay abreast of Microsoft’s D365 and Power Platform roadmap(Aligning with internal Chanel Power Platform Roadmap).
Recommend enhancements and optimisation opportunities and contribute to the solution roadmap.
6. Solution Risk & Governance
Maintain the End-to-End solution risk register and mitigation plans.
Ensure consistent architectural guardrails across global teams and partners.
Uphold non‑functional requirements (performance, resilience, security).
7. Typical Deliverables
Core solution architecture artefacts for the D365 ecosystem (target-state views, integration maps, NFRs, infrastructure/infosec and Azure service considerations).
Confirm the end‑to‑end scope of technical specifications (internal and partner) across D365, integrations, Power Platform, and Tier‑1 systems, working with stakeholders and system owners to align responsibilities, interfaces, and delivery expectations.
End to End solution risk register and mitigation plans
Contributions to solution roadmap and multi‑instance strategy
You are energized by
Working within a complex landscape global systems, Multiple ERP (D365,SAP,AX), Multiple POS (Oracle, Cegid, Dynamics, TTPOS), WMS (D365,Manhattan), BI systems.
Solving integration and data challenges across a high‑volume, multi‑region landscape.
Bringing clarity and translating complex needs into simple, actionable technical designs.
Championing standardisation, guiding teams on when to extend vs. use out‑of‑the‑box capabilities.
Collaborating with architects, infrastructure teams, product owners, developers, and enterprise teams to drive aligned outcomes.
Enforcing architectural guardrails that keep the global solution consistent and resilient and elevating technical capability across partners.
The D365 HERO Programme is a multi‑year global transformation delivering a harmonised Microsoft Dynamics 365 Finance & Operations solution across all regions, replacing regional ERPs and enabling a standardised global core model. The programme manages deep integration with the wider ecosystem including POS, WMS, EDI, middleware, retail, and enterprise systems.
The D365 Ecosystem Technical Architect plays a critical role within the Solution Architecture team in ensuring technical integrity and scalability excellence across this landscape.
Your role @ Chanel
As the D365 Ecosystem Architect, you act as the technical solution authority across a complex enterprise environment. You bring solution clarity by driving alignment across various teams with different priorities, ways of working to achieve solution standardisation. You sit at the intersection of business strategy, solution design, and delivery execution, shaping how D365 integrates and evolves globally. You work closely with integration architects, solution architects, developers, engineering/product teams and cross functional teams. This role demands structured thinking, clear communication, and the ability to simplify complexity within a fast‑paced transformation.
The impact you can create at Chanel
1. End‑to‑End Technical Solution Architecture Ownership
Coordinate end‑to‑end architecture across parallel workstreams/programmes—aligning scope boundaries, ownership, dependencies, and sequencing—to prevent divergence/duplicated solutions and avoid solution gaps in end‑to‑end processes.
Create and own the End 2 End multi system technical architecture blueprint for D365 that connects with Power Platform, Azure services, Fabric, key Tier‑1 systems and any regional applications.
Ensure cohesive, scalable, and secure end‑to‑end technical solutions across regions.
Shape and evolve the long‑term architecture roadmap.
2. Technical Leadership & Delivery Oversight
Assess end‑to‑end solution impact of changes and ensure they are reflected in architecture decisions, technical specifications, and delivery plans across teams.
Enforce architectural standards, extensibility models, and event-driven patterns.
Review and approve specifications, customisations, and integrations that impact end to end process flows across multiple systems.
Facilitate cross‑system design alignment with solution owners (POS, WMS, EDI, middleware, data platform, identity/security), ensuring decisions are understood, documented, and governable.
Support environment and build strategy by working closely with the Product Team Technical Manager.
3. Quality Assurance & Development Governance
Ensure development follows Microsoft‑recommended patterns (extensions, event‑driven design) and solution architecture guardrails.
4. Integration & Data Architecture Support
Support integration architects to enforce integration patterns, API design, messaging, and middleware.
Oversee data migration standards and contribute to data governance strategy.
Collaborate with Fabric and data teams on reporting requirements, lineage, quality, and master data.
5. Continuous Improvement & Innovation
Stay abreast of Microsoft’s D365 and Power Platform roadmap(Aligning with internal Chanel Power Platform Roadmap).
Recommend enhancements and optimisation opportunities and contribute to the solution roadmap.
6. Solution Risk & Governance
Maintain the End-to-End solution risk register and mitigation plans.
Ensure consistent architectural guardrails across global teams and partners.
Uphold non‑functional requirements (performance, resilience, security).
7. Typical Deliverables
Core solution architecture artefacts for the D365 ecosystem (target-state views, integration maps, NFRs, infrastructure/infosec and Azure service considerations).
Confirm the end‑to‑end scope of technical specifications (internal and partner) across D365, integrations, Power Platform, and Tier‑1 systems, working with stakeholders and system owners to align responsibilities, interfaces, and delivery expectations.
End to End solution risk register and mitigation plans
Contributions to solution roadmap and multi‑instance strategy
You are energized by
Working within a complex landscape global systems, Multiple ERP (D365,SAP,AX), Multiple POS (Oracle, Cegid, Dynamics, TTPOS), WMS (D365,Manhattan), BI systems.
Solving integration and data challenges across a high‑volume, multi‑region landscape.
Bringing clarity and translating complex needs into simple, actionable technical designs.
Championing standardisation, guiding teams on when to extend vs. use out‑of‑the‑box capabilities.
Collaborating with architects, infrastructure teams, product owners, developers, and enterprise teams to drive aligned outcomes.
Enforcing architectural guardrails that keep the global solution consistent and resilient and elevating technical capability across partners.