Lead Business Analyst - eCommerce
Accenture — Kochi, India
Platform: Salesforce Commerce Cloud (SFCC) · Type: Full-time
Experience: 6-8 years
Modules: Storefront Development (SFRA)
Job description
Job Title - Lead Business Analyst – Specialist - ACS Song
Management Level: 9 – Specialist/Consultant
Location: Kochi
Must have skills: Requirement Analysis
Good to have skills: eCommerce techno-functional BA
Experience: 5-8 years of experience is required
Educational Qualification: Graduation (Accurate educational details should capture)
Job Summary
You will help clients translate business and user needs into digitally enabled commerce solutions. The role requires a consultative techno-functional Business Analyst who can work independently in client-facing engagements, connect business objectives with platform capabilities, and enable delivery teams through clear requirements, backlog readiness and stakeholder alignment.
Roles and Responsibilities
Independently lead requirements elicitation for assigned eCommerce workstreams by facilitating client workshops, interviews and playback sessions.
Analyze as-is processes and design to-be business, solution and system requirements in partnership with client stakeholders and delivery teams.
Create and maintain epics, features, user stories, acceptance criteria, process flows, business rules, data needs and decision logs.
Own backlog readiness for upcoming sprints by planning refinement, identifying dependencies and clarifying functional and technical questions.
Act as a bridge between client Product Owner, business SMEs, UX/design, architects, developers, QA and project/program stakeholders.
Identify solution options and recommend fit-for-purpose approaches by balancing business value, user experience, feasibility and delivery complexity.
Ensure requirements and designs remain aligned throughout change, implementation, testing and release cycles.
Support UAT planning, test scenario review, defect triage and business readiness activities.
Contribute to product roadmap inputs, release scope definition and improvement ideas based on client priorities and market/platform awareness.
Mentor junior team members on BA ways of working, quality of user stories and stakeholder communication.
Expected to operate with limited supervision in a client-facing consultative BA role.
Own medium-complexity functional areas or workstreams and escalate risks with mitigation options.
Maintain clear communication rhythms with client stakeholders and internal teams.
Demonstrate strong analytical thinking, outcome orientation and ownership for BA deliverables.
Provide constructive challenge to requirements prioritization and help shape backlog value.
Strong understanding of digital commerce capabilities including product discovery, product detail pages, cart, checkout, order capture, promotions, payment, inventory visibility and order status.
Ability to map business journeys and identify functional gaps across B2B/B2C commerce, marketplace, omnichannel and customer-service-enabled commerce experiences.
Working knowledge of commerce platform concepts such as catalog, product information, pricing display, promotions, campaigns, search, merchandising, content, customer accounts and integrations.
Ability to collaborate with product owners, experience designers, architects and engineering teams to convert experience and business objectives into implementation-ready backlog items.
Understanding of APIs, events, integrations, data flows and non-functional requirements relevant to commerce platforms.
Ability to independently own a commerce feature area such as product discovery, checkout, promotions, account management, order management, or content/merchandising.
Professional and Technical Skill
Business analysis and requirements analysis for digital products or commerce platforms.
Advanced user story writing, acceptance criteria definition and backlog refinement.
Jira and Confluence proficiency; ability to maintain product backlog, decisions, traceability and release documentation.
Workshop facilitation, stakeholder interviews, process mapping and requirements elicitation.
Story mapping, customer journey mapping, as-is/to-be process modelling and gap analysis.
Scrum/Agile delivery experience across discovery, inception, construction, UAT and release phases.
eCommerce domain knowledge across browse, search, PDP, cart, checkout, payments, promotions, order capture and order status.
Excellent verbal and written communication for client presentations, demos, decisions and status reporting.
Draw.io, Miro, Visio, Lucidchart or similar modelling/diagramming tools.
CPQ domain knowledge including product configuration, quote creation, approvals, guided selling and quote-to-cash touchpoints.
Pricing domain knowledge including price books, price lists, promotions, discounts, taxation, regional pricing and price
Management Level: 9 – Specialist/Consultant
Location: Kochi
Must have skills: Requirement Analysis
Good to have skills: eCommerce techno-functional BA
Experience: 5-8 years of experience is required
Educational Qualification: Graduation (Accurate educational details should capture)
Job Summary
You will help clients translate business and user needs into digitally enabled commerce solutions. The role requires a consultative techno-functional Business Analyst who can work independently in client-facing engagements, connect business objectives with platform capabilities, and enable delivery teams through clear requirements, backlog readiness and stakeholder alignment.
Roles and Responsibilities
Independently lead requirements elicitation for assigned eCommerce workstreams by facilitating client workshops, interviews and playback sessions.
Analyze as-is processes and design to-be business, solution and system requirements in partnership with client stakeholders and delivery teams.
Create and maintain epics, features, user stories, acceptance criteria, process flows, business rules, data needs and decision logs.
Own backlog readiness for upcoming sprints by planning refinement, identifying dependencies and clarifying functional and technical questions.
Act as a bridge between client Product Owner, business SMEs, UX/design, architects, developers, QA and project/program stakeholders.
Identify solution options and recommend fit-for-purpose approaches by balancing business value, user experience, feasibility and delivery complexity.
Ensure requirements and designs remain aligned throughout change, implementation, testing and release cycles.
Support UAT planning, test scenario review, defect triage and business readiness activities.
Contribute to product roadmap inputs, release scope definition and improvement ideas based on client priorities and market/platform awareness.
Mentor junior team members on BA ways of working, quality of user stories and stakeholder communication.
Expected to operate with limited supervision in a client-facing consultative BA role.
Own medium-complexity functional areas or workstreams and escalate risks with mitigation options.
Maintain clear communication rhythms with client stakeholders and internal teams.
Demonstrate strong analytical thinking, outcome orientation and ownership for BA deliverables.
Provide constructive challenge to requirements prioritization and help shape backlog value.
Strong understanding of digital commerce capabilities including product discovery, product detail pages, cart, checkout, order capture, promotions, payment, inventory visibility and order status.
Ability to map business journeys and identify functional gaps across B2B/B2C commerce, marketplace, omnichannel and customer-service-enabled commerce experiences.
Working knowledge of commerce platform concepts such as catalog, product information, pricing display, promotions, campaigns, search, merchandising, content, customer accounts and integrations.
Ability to collaborate with product owners, experience designers, architects and engineering teams to convert experience and business objectives into implementation-ready backlog items.
Understanding of APIs, events, integrations, data flows and non-functional requirements relevant to commerce platforms.
Ability to independently own a commerce feature area such as product discovery, checkout, promotions, account management, order management, or content/merchandising.
Professional and Technical Skill
Business analysis and requirements analysis for digital products or commerce platforms.
Advanced user story writing, acceptance criteria definition and backlog refinement.
Jira and Confluence proficiency; ability to maintain product backlog, decisions, traceability and release documentation.
Workshop facilitation, stakeholder interviews, process mapping and requirements elicitation.
Story mapping, customer journey mapping, as-is/to-be process modelling and gap analysis.
Scrum/Agile delivery experience across discovery, inception, construction, UAT and release phases.
eCommerce domain knowledge across browse, search, PDP, cart, checkout, payments, promotions, order capture and order status.
Excellent verbal and written communication for client presentations, demos, decisions and status reporting.
Draw.io, Miro, Visio, Lucidchart or similar modelling/diagramming tools.
CPQ domain knowledge including product configuration, quote creation, approvals, guided selling and quote-to-cash touchpoints.
Pricing domain knowledge including price books, price lists, promotions, discounts, taxation, regional pricing and price