ORPOS - support
Landmark — Bengaluru, India
Platform: Oracle Retail · Type: Full-time
Experience: 6-8 years
Modules: Xstore
Job description
## Professional Experience
- **POS Support:** 5+ years of L2 support on a retail POS platform (ORPOS/JM POS or similar Java-based POS)
- **Integration & Sync:** Proven experience troubleshooting transaction sync and integration flows across register, Back Office, and Central Office — including RMS, RPM, ReSA, payments, and compliance systems
- **Retail Operations:** Strong understanding of sales, returns, and Start of Day (SOD) / End of Day (EOD) workflows
- **On-Call Coverage:** Willing to work a 24x7 shift/on-call rotation supporting stores across multiple regions
## Technical Skills
- **Java & Microservices:** Hands-on debugging of Java and Spring Boot applications — reading code, interpreting stack traces, and applying minor fixes
- **API & Integration:** Proven troubleshooting of REST APIs, JSON payloads, and event/message-based sync flows
- **SQL & Data Analysis:** High proficiency in SQL/PL-SQL for data verification, transaction auditing, reconciliation, and ad-hoc report validation
- **Log Analysis & Monitoring:** Skilled with centralized logging and monitoring tools (Splunk / ELK-Kibana / Grafana or equivalent) to analyze logs, stack traces, and system dumps, and to configure alerts
- **Performance Analysis:** Able to diagnose performance and stability issues — thread and heap dumps, memory, GC, and latency across services
- **Reconciliation & Settlement Analysis:** Able to reconcile POS sales, tenders, and payment settlement against backend and finance systems and isolate mismatches
- **Linux, FTP & Scripting:** Comfortable operating on Linux, managing file transfers (FTP/SFTP), and running and maintaining operational scripts
- **Containers & Deployment:** Working knowledge of Docker/Kubernetes and microservice deployment configurations
- **POS Hardware:** Experience configuring registers, scanners, pin pads, and payment terminals
- **Security Awareness:** Familiarity with PCI-DSS and secure handling of payment and cardholder data
- **ITSM Tools:** Proficiency with ServiceNow or Jira for SLA-driven incident, problem, and change management
## Soft Skills
- **Root-Cause Isolation:** Deep analytical ability for high-priority, time-bound store incidents
- **Problem & Trend Analysis:** Able to analyze incident trends, identify recurring root causes, and produce formal RCA and post-incident reviews
- **Technical Communication:** Ability to coordinate effectively across store staff, vendors, and L3/Squad teams
- **POS Support:** 5+ years of L2 support on a retail POS platform (ORPOS/JM POS or similar Java-based POS)
- **Integration & Sync:** Proven experience troubleshooting transaction sync and integration flows across register, Back Office, and Central Office — including RMS, RPM, ReSA, payments, and compliance systems
- **Retail Operations:** Strong understanding of sales, returns, and Start of Day (SOD) / End of Day (EOD) workflows
- **On-Call Coverage:** Willing to work a 24x7 shift/on-call rotation supporting stores across multiple regions
## Technical Skills
- **Java & Microservices:** Hands-on debugging of Java and Spring Boot applications — reading code, interpreting stack traces, and applying minor fixes
- **API & Integration:** Proven troubleshooting of REST APIs, JSON payloads, and event/message-based sync flows
- **SQL & Data Analysis:** High proficiency in SQL/PL-SQL for data verification, transaction auditing, reconciliation, and ad-hoc report validation
- **Log Analysis & Monitoring:** Skilled with centralized logging and monitoring tools (Splunk / ELK-Kibana / Grafana or equivalent) to analyze logs, stack traces, and system dumps, and to configure alerts
- **Performance Analysis:** Able to diagnose performance and stability issues — thread and heap dumps, memory, GC, and latency across services
- **Reconciliation & Settlement Analysis:** Able to reconcile POS sales, tenders, and payment settlement against backend and finance systems and isolate mismatches
- **Linux, FTP & Scripting:** Comfortable operating on Linux, managing file transfers (FTP/SFTP), and running and maintaining operational scripts
- **Containers & Deployment:** Working knowledge of Docker/Kubernetes and microservice deployment configurations
- **POS Hardware:** Experience configuring registers, scanners, pin pads, and payment terminals
- **Security Awareness:** Familiarity with PCI-DSS and secure handling of payment and cardholder data
- **ITSM Tools:** Proficiency with ServiceNow or Jira for SLA-driven incident, problem, and change management
## Soft Skills
- **Root-Cause Isolation:** Deep analytical ability for high-priority, time-bound store incidents
- **Problem & Trend Analysis:** Able to analyze incident trends, identify recurring root causes, and produce formal RCA and post-incident reviews
- **Technical Communication:** Ability to coordinate effectively across store staff, vendors, and L3/Squad teams