SAP S/4HANA SD & Customer Service Lead
Infosys — Brisbane, Australia
Platform: SAP S/4HANA · Type: Full-time
Experience: 6-8 years
Modules: SD, SAP EWM
Job description
Role Description:
The SAP S/4HANA SD & Customer Service Lead is responsible for designing, implementing, rolling out, and supporting integrated SAP Sales and Distribution (SD) and Customer Service (CS) solutions. The role combines deep Order-to-Cash expertise with service management capabilities covering service notifications, service orders, repairs, warranty, returns, billing, and customer support processes. The consultant works closely with sales, service, logistics, finance, and customer experience stakeholders to deliver scalable, integrated, and business-aligned SAP solutions across implementation, rollout, and support phases.
Location: Brisbane, QLD
Salary: AUD 129,791-141,157 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:
• Lead end-to-end SAP S/4HANA SD and Customer Service implementations, rollouts, enhancements, and support engagements
• Facilitate business workshops and gather requirements across Order-to-Cash, service management, repairs, returns, warranty, and after-sales service processes
• Design and configure SAP SD and CS functionality including:
Customer Master and Business Partner processes
Sales Order Management
Pricing and Condition Technique
Delivery, Shipping, and Billing
Returns and Credit Management
Service Notifications and Service Orders
Repair Processing and In-House/External Repairs
Warranty Management and Service Contracts
Resource-related Billing and Service Billing
• Define global template processes and support localization requirements for sales and service operations
• Drive solution blueprinting, fit-gap analysis, process harmonization, and design validation activities
• Ensure seamless integration with MM, EWM, TM, FICO, PP, EAM/PM, CRM/CX, and third-party service platforms
• Support data migration, cleansing, validation, and cutover activities for customer, sales, equipment, installed base, contracts, and open service transactions
• Lead test planning and execution including SIT, UAT, regression testing, defect triage, and business sign-off
• Provide functional support during go-live, hyper care, stabilization, and continuous improvement phases
• Coordinate with technical, integration, data, security, and business teams for RICEFW objects, Fiori enablement, interfaces, and reporting needs
• Drive process improvement, automation, standardization, and adoption of SAP S/4HANA innovations across sales and service processes
Technical Expertise Requirements:
• Strong experience in SAP SD and SAP Customer Service processes in ECC and/or SAP S/4HANA environments
• Proven experience in full-cycle implementations, rollouts, upgrades, or transformation programs
• Deep expertise in:
Order Management and Order-to-Cash
Pricing, Billing, and Revenue-related Processes
Delivery, Shipping, Returns, and Credit Management
Service Notifications and Service Orders
Warranty, Repairs, Service Contracts, and Installed Base Processes
Customer Master, Business Partner, and Equipment Master Data
Resource-related Billing and Service Costing Integration
• Strong understanding of after-sales service, field service, repairs, warranty handling, and customer support operations
The SAP S/4HANA SD & Customer Service Lead is responsible for designing, implementing, rolling out, and supporting integrated SAP Sales and Distribution (SD) and Customer Service (CS) solutions. The role combines deep Order-to-Cash expertise with service management capabilities covering service notifications, service orders, repairs, warranty, returns, billing, and customer support processes. The consultant works closely with sales, service, logistics, finance, and customer experience stakeholders to deliver scalable, integrated, and business-aligned SAP solutions across implementation, rollout, and support phases.
Location: Brisbane, QLD
Salary: AUD 129,791-141,157 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:
• Lead end-to-end SAP S/4HANA SD and Customer Service implementations, rollouts, enhancements, and support engagements
• Facilitate business workshops and gather requirements across Order-to-Cash, service management, repairs, returns, warranty, and after-sales service processes
• Design and configure SAP SD and CS functionality including:
Customer Master and Business Partner processes
Sales Order Management
Pricing and Condition Technique
Delivery, Shipping, and Billing
Returns and Credit Management
Service Notifications and Service Orders
Repair Processing and In-House/External Repairs
Warranty Management and Service Contracts
Resource-related Billing and Service Billing
• Define global template processes and support localization requirements for sales and service operations
• Drive solution blueprinting, fit-gap analysis, process harmonization, and design validation activities
• Ensure seamless integration with MM, EWM, TM, FICO, PP, EAM/PM, CRM/CX, and third-party service platforms
• Support data migration, cleansing, validation, and cutover activities for customer, sales, equipment, installed base, contracts, and open service transactions
• Lead test planning and execution including SIT, UAT, regression testing, defect triage, and business sign-off
• Provide functional support during go-live, hyper care, stabilization, and continuous improvement phases
• Coordinate with technical, integration, data, security, and business teams for RICEFW objects, Fiori enablement, interfaces, and reporting needs
• Drive process improvement, automation, standardization, and adoption of SAP S/4HANA innovations across sales and service processes
Technical Expertise Requirements:
• Strong experience in SAP SD and SAP Customer Service processes in ECC and/or SAP S/4HANA environments
• Proven experience in full-cycle implementations, rollouts, upgrades, or transformation programs
• Deep expertise in:
Order Management and Order-to-Cash
Pricing, Billing, and Revenue-related Processes
Delivery, Shipping, Returns, and Credit Management
Service Notifications and Service Orders
Warranty, Repairs, Service Contracts, and Installed Base Processes
Customer Master, Business Partner, and Equipment Master Data
Resource-related Billing and Service Costing Integration
• Strong understanding of after-sales service, field service, repairs, warranty handling, and customer support operations