Xstore L2 analyst
Valtech — Bengaluru, India
Platform: Oracle Retail · Type: Full-time
Experience: 3-5 years
Modules: Xstore, PL/SQL
Job description
As an Xstore L2 Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 3+ years of experience, a growth mindset and a drive to make a lasting impact.
You will thrive in this role if you are:
A curious problem solver who challenges the status quo
A collaborator who values teamwork and knowledge-sharing
Excited by the intersection of technology, creativity and data
Experienced in Agile methodologies and consulting (a plus)
Technical Skills
Oracle Retail Xstore POS ==> Strong hands-on support experience on Xstore v23+ (Java-based framework)
Xcenter / Xstore Office==> Understanding of back-office integration and store configuration
Troubleshooting ==> Log analysis, debugging, performance tuning
Deployment Tools ==> Jenkins, Git
Database ==> Oracle / SQL Server proficiency
OS & Environments ==> Windows, Xstore, Xenvironment, Xservices
Retail Domain ==> Store operations, POS transactions lifecycle
Scope of Work
1) Provide technical support for Xstore POS systems, handling escalated technical incidents and ensuring timely resolution within Service Level Agreements (SLAs).
2) Handle incident tickets requiring functional & basic technical investigation while adhering to ITIL standards and workflows.
3) Assist in the configuration and maintenance of Xstore systems, including new store setup, performing version upgrades and patches.
4) Monitor system performance and proactively address any degradation or technical issues.
5) Coordinate with different stakeholders and internal teams, providing periodic communication
6) Work closely with L3 support, DevOps & Development teams to resolve production issues and support new store deployment activities.
7) Develop and maintain user guides, knowledge base articles, and Standard Operating Procedures (SOPs) for support teams
Nice-to-Have Skills
Experience with ORPOS/Xstore Office Cloud or SaaS deployments
Knowledge of Oracle Retail Merchandising Suite (RMS/RPM/RIB)
You will thrive in this role if you are:
A curious problem solver who challenges the status quo
A collaborator who values teamwork and knowledge-sharing
Excited by the intersection of technology, creativity and data
Experienced in Agile methodologies and consulting (a plus)
Technical Skills
Oracle Retail Xstore POS ==> Strong hands-on support experience on Xstore v23+ (Java-based framework)
Xcenter / Xstore Office==> Understanding of back-office integration and store configuration
Troubleshooting ==> Log analysis, debugging, performance tuning
Deployment Tools ==> Jenkins, Git
Database ==> Oracle / SQL Server proficiency
OS & Environments ==> Windows, Xstore, Xenvironment, Xservices
Retail Domain ==> Store operations, POS transactions lifecycle
Scope of Work
1) Provide technical support for Xstore POS systems, handling escalated technical incidents and ensuring timely resolution within Service Level Agreements (SLAs).
2) Handle incident tickets requiring functional & basic technical investigation while adhering to ITIL standards and workflows.
3) Assist in the configuration and maintenance of Xstore systems, including new store setup, performing version upgrades and patches.
4) Monitor system performance and proactively address any degradation or technical issues.
5) Coordinate with different stakeholders and internal teams, providing periodic communication
6) Work closely with L3 support, DevOps & Development teams to resolve production issues and support new store deployment activities.
7) Develop and maintain user guides, knowledge base articles, and Standard Operating Procedures (SOPs) for support teams
Nice-to-Have Skills
Experience with ORPOS/Xstore Office Cloud or SaaS deployments
Knowledge of Oracle Retail Merchandising Suite (RMS/RPM/RIB)